Policies

Below, you’ll find our policies and if you have any questions please contact us.

Check-in & Check-out Policies:

• Check-in times are between 2:00-5:00 PM.   We know that plans sometimes change on the day you are traveling, so if for any reason you will not be arriving as planned, please contact us. 
• If you will be arriving later than our check-in times, please contact us ahead of time so that we can schedule or prepare special instructions for you and your party. If guest(s) do not communicate late arrival by 9pm, this will be treated as a “cancellation / no-show” in which we reserve the right to try to rebook the room. The “no show” guest will also forfeit their room charge.
• Check-out time is by 11:00 AM.
• If a late check-out is needed and there is availability let us know so we can try to accommodate you. Due to availability this may not be possible.
• We are happy to store your luggage after check-out if needed for no additional charge.

Pet Policy:

• Because our kitchen is certified we cannot accommodate pets in the house.
• Guests who violate this policy will be asked to leave and this incident will be treated as a same day cancellation / early departure. Please see our Room Cancellation & Early Departure Policy for more information

Standard Room Rate Policy:

• All room rates are based single/double occupancy (1 or 2 persons). Check calendar for Holiday rates and special events rates.
• All room rates are subject to change without notice.
• Please be aware that all room rates are subject to additional county taxes. 

Keys & Lost Keys Policy:

• A maximum of 1 keys can be given to the guest(s) per room upon check-in.
• A $50.00 penalty fee for lock replacement will be charged to the guest(s) for loss of room keys.

Standard Room Reservation & Payment Policy :

• All guests should be aware that before a reservation can proceed to check-out payment, they must click/select the “I Accept” field. By doing this, the guests acknowledge that they have read, understand, and will abide by our B&B’s Policies, House Rules, & FAQs.
•  Guests will receive a booking confirmation email from us.
• For changes and/or cancellations to the reservation, please see our Standard Cancellations, Refunds, & Early Departure Policy.

Standard Cancellations, Refunds, & Early Departure Policy:

• We understand that plans can change, but due to our size and due to our small number of rooms, cancellations, reservation changes, and/or early departures greatly affect us; thus, changes to your reservations or cancellations must happen NO LATER than 5 day prior to the 2:00PM check-in time on day of arrival. Guest(s) will be granted a FULL refund minus a $30 processing fee if this is done. This must be communicated via email to the innkeepers or hosts.
• For reservation changes or cancellations made LESS THAN 7 days prior to guest check-in at 2:00 PM, the guest(s) will forfeit the first night’s rate or have a voucher for the value of the stay not used issued. The voucher is good for 6 months after issuance of voucher..
• Guests are welcome to leave earlier than their departure date; however, this is considered to be a cancellation of nights reserved and NO REFUNDS will be given.
• Same day cancellations or “no-shows” will result in full rate charge of the ENTIRE STAY including taxes (state tax).

Standard Room Cancellations, Refunds, & Early Departures Policy for Holidays & Special Events (i.e: Concerts, Races, Festivals):

•  For special events (i.e: concerts, races, festivals, sports games) &/or holidays, the guests must change or cancel the reservation NO LATER than 7 days prior to 2:00 PM check-in time on day of arrival. In this case, the guest(s) will be refunded HALF the reservation.  This must be communicated via email to the hosts.
• For changes or cancellations made LESS THAN 7 days prior to guest(s) check-in at 2:00 PM for Special Events &/or Holidays – the guest(s) will receive NO REFUND. Again, due to our limited amount of rooms, It is extremely difficult for us to rebook rooms in such short notice during Special Events or Holidays. This change or cancellation must be communicated with the hosts &/or innkeepers via email.

Smoking / Vaping & Drug Policy:

• We are a smoke free home. There is NO SMOKING or VAPING in our guest rooms, shared spaces, back yard or garden.
• A smoking fine of $150 will be applied to your bill for violating our policy, additional  cleaning or replacement of goods.
• We have a ZERO tolerance policy for drugs on our property. If guests violate this, we reserve the right to immediately remove the guest(s) and call the local authorities if needed. This will be treated as a Room Cancellation / Early Departure and no refunds will be issued for the remainder of the reservation. No exceptions will be made to this policy violation.

Quiet Time Policy:

• A mandatory Quiet Time will be observed from the hours of 9:00PM until 8:00AM the following morning.
• Guests will respect the comfort and privacy of the other guests by NO loud or excessive music, noises, television, games, conversations, disturbances, and/or behavior during these hours.
• We reserve the right to ask guests to vacate our establishment upon repeated violations of this policy. In the likelihood of this event, the situation will be considered a same day cancellation / early departure and NO REFUND will be given for the remainder of the guest(s) reservation (days booked).

Property Damage & Loss Policy:

• The guest(s) will be responsible for any damages, excessive cleaning, or theft from our guest rooms, common areas, and outdoor spaces upon check-out.
• In the event that additional damages or losses are discovered after guest departure, we will contact the guest alerting them before submitting charges.

Lost & Found Policy:

• We will hold unclaimed / lost property by an identifiable owner for 30 days. During the 30 day time period we will attempt to contact owner of property, but after the 30 days elapses, property will become property of  MossflowerAbbey Farm B&B.
• Items with no identifiable owner will be kept for a week before MossflowerAbbey Farm B&B assumes ownership or discards items.